GDPR Information

Last Updated: August 4, 2026

Overview

The General Data Protection Regulation (GDPR) is a European Union regulation that governs how businesses collect, use, and protect personal data of EU residents. As a business operating in Italy and serving EU customers, we comply fully with GDPR requirements.

Data Controller

For the purposes of GDPR, the data controller is:

Caffè Milano
Via Montenapoleone 12
20121 Milano, Italy
Email: info at solid-horizon.autos

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for specific processing activities, such as marketing communications
• Contract Performance: To fulfill our contractual obligations when you order products or services from us
• Legitimate Interests: For business operations such as website optimization, fraud prevention, and improving our services
• Legal Compliance: To meet legal and regulatory obligations, including tax and accounting requirements

Types of Personal Data We Process

We collect and process the following categories of personal data:

• Identity data: name, username
• Contact data: email address, physical address
• Transaction data: service selections, order history, payment information
• Technical data: IP address, browser type, device information, usage data
• Communication data: your inquiries, feedback, and correspondence with us

Your Rights Under GDPR

Under GDPR, you have the following rights:

Right to Access

You have the right to obtain confirmation of whether we process your personal data and, if so, to access that data along with information about how it is processed.

Right to Rectification

You may request correction of inaccurate personal data and completion of incomplete data.

Right to Erasure

Also known as the "right to be forgotten," you may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restriction of Processing

You may request that we restrict processing of your personal data in specific situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive personal data you provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state where you reside, work, or where an alleged infringement of GDPR occurred.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at info at solid-horizon.autos with the subject line "GDPR Request." Please include:

• Your full name and contact information
• A clear description of which right you wish to exercise
• Any relevant details or documentation to help us locate your information

We will respond to your request within one month of receipt. In complex cases, we may extend this period by an additional two months, and we will inform you of any such extension.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the purpose:

• Order and transaction data: 7 years for tax and accounting purposes
• Marketing consent data: until consent is withdrawn
• Website analytics data: 26 months
• Correspondence and inquiries: 3 years

International Data Transfers

Your personal data is primarily stored and processed within the European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls limiting who can view personal data
• Staff training on data protection obligations

Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach poses a high risk, we will also notify affected individuals without undue delay.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Updates to This Information

We may update this GDPR information periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Our Data Protection Officer

For questions or concerns specifically related to data protection and GDPR compliance, please contact:

Email: info at solid-horizon.autos
Subject: Data Protection Inquiry